Frequently Asked Questions

We deliver across Thailand. Orders ship via standard courier by default, with an optional cold-chain upgrade for extra protection. We can reach Bangkok, Chiang Mai, Phuket, Korat, and everywhere in between.

Orders are packed securely and dispatched Monday–Thursday via our courier partner. You will receive a tracking link by email once your order is on the way. A cold-chain upgrade with insulation and ice packs is available at checkout.

GingerBros ginger fizz is brewed fresh and naturally fermented, keep it refrigerated at 2–6°C at all times. It is best consumed within 30 days of bottling. Natural sediment is normal and safe; gently invert before opening.

Fresh Thai ginger, filtered water, erythritol, white sugar (fermentation starter), ginger bug culture, acacia fibre (prebiotic), and fresh lime. No artificial flavours, no preservatives, no colourants. The sugar is mostly consumed during the natural fermentation process, which is why the final drink contains less than 2g of sugar per serve.

GingerBros is a fresh, living product. We lightly pasteurise to stabilise the brew while keeping live cultures intact, but no artificial preservatives are added. When stored refrigerated at 2–6°C, GingerBros stays fresh and flavourful for 3–4 months. For the best taste and fizz, we recommend enjoying within 30 days of bottling. The "bottled on" date is printed on every bottle.

Yes! If you are in the Bangkok, Pathum Thani, or Rangsit area, we can arrange same-day local delivery via Grab or Lineman. Just message us or note it at checkout and we will organise a nearby drop.

Yes. You can subscribe to regular deliveries of GingerBros ginger fizz and save on every box. Choose weekly, every 2 weeks, or monthly. Manage, pause, or cancel anytime from your customer portal.

Due to the perishable nature of our product, we do not accept returns on opened bottles. However, if your order arrives damaged, spoiled, or incorrect, contact us within 24 hours with photos and we will replace or refund it immediately.

We accept credit/debit cards and PromptPay. Payments are processed securely through Stripe.

Absolutely. We offer wholesale pricing for businesses. Visit our Wholesale page or email gingerbros.brew@gmail.com with your venue details and estimated volume.

You can pause, skip, or cancel your subscription at any time through your customer portal. A link to the portal is sent with every order confirmation email. No cancellation fees, no questions asked.

The 6-pack gives you six 330ml bottles at a bundled price, better value than buying six singles. Works well for households, offices, or anyone who drinks GingerBros regularly.

Standard shipping is a flat ฿100 nationwide. Free on orders over ฿500. A cold-chain upgrade is available for an additional ฿100.

GingerBros is naturally fermented using a ginger bug culture. The fermentation process produces trace amounts of alcohol, typically well below 0.5% ABV, similar to kombucha or other naturally fermented drinks. It is non-intoxicating.

Once your order is dispatched, you will receive an email with a tracking link from our courier partner. You can also visit the My Orders page and enter your order email to see the latest status.